chocri

Frequently Asked Questions


About chocri

How did you choose the name “chocri”?

We chose our company name (as we have made many other decisions) with the help of our blog readers. As we were searching for a name, we posted several possibilities on our blog and took a vote. To give credit where credit is due, we must say that “chocri” was Manja’s idea. p.s. Experts call this “open innovation“

Who are the founders of chocri?

Franz Duge and Michael Bruck founded chocri, both 22 years old at the time of founding. In addition to being co-owners, both Franz and Michael are part-time students.

Why do you support DIV-Kinder and Ivory Coast concerns?

Because many children living in the Ivory Coast cacao-producing regions are directly impacted by the cacao industry, in which we at chocri are inevitably involved. We believe that it is our responsibility to ensure that our business supports their wellbeing. We do this by donating 1% of our profits to DIV-Kinder, and also provide the option on our website for our customers to make direct donations to the organization.

Are you a German or US company?

We were founded in September 2008 in Germany, and expanded to the US in January 2010. So I guess, both?

How can I contact you?

We’re thrilled you want to say hi! See our

Shipping

Tell me more about standard shipping

We hand-make chocri chocolate bars designed by you in Germany. Please give us a few days to get that goodness to you. Typically, standard orders are produced and shipped to you within 2 weeks, 18 work days to Canada. Shipping to the US is $6 and to Canada is $8.90

How much does shipping cost?

Standard shipping is $6 to the US and $8.90 to Canada, and you can expect your order within about two weeks in the US and 18 work days in Canada.

How long does it take for chocolate bars to be completed?

This depends on the amount of orders we receive at a given time. Ideally, we can produce an order in one day. But in holiday seasons, production can take a little bit longer.

How is my personalized chocolate made?

As soon as your order is finalized, we begin to work on your chocolate. First, the chocolate must be warmed to the correct temperature, a highly complex process. Just one degree too high or too low can result in an imperfect chocolate bar! This is essential for just the right texture and appearance of the chocolate. After the exact temperature is reached, the chocolate is poured into trays and then set on a machine that vibrates in order to remove any air bubbles. Then the chocolate is decorated just as you ordered. Your chocolate is now ready for the final step, cooling. After that, your chocolate is packaged and ready for shipping.

How does shipping work in the hot summer months?

In summer, we use special cold packs. These make sure that the only place your chocolate will melt is in your mouth!

Where do you ship to?

We ship to the US ($6, about two weeks) and Canada ($8.90, about three weeks). Chocri also ships to Germany (where we are from), France, Austria, Belgium, Liechtenstein, Luxemburg, Netherlands, if you order on

Oh no! I entered the wrong address! Can I still change that?

But of course, unless you already got an email that we shipped your chocolate.

What is your return policy?

We offer a 100% money back guarantee. If you don't like the way the chocolate bar you made with chocri tastes, send it back to chocri and we'll refund you full for that bar

What is your minimum order?

Our minimum order is two bars. Those two bars can be entirely different bars, but for shipping reasons we unfortunately cannot allow orders with less than two bars. And believe us - you will be happy about this rule once you've tasted them for the first time!

Questions about Chocolate

Is the chocolate organic or fair trade or both?

Our chocolate is produced fairly and healthfully. This is very important to us. Some of our toppings are organic as well, and we are committed to offering more of those.

Can I recommend new toppings for your company to use?

Please do! Just send us an email at hello@chocri.com or connect with us per

Why can I order only up to 5 toppings per chocolate bar?

Unfortunately, chocolate bars have limited space and we want to ensure that yours looks and tastes great. There simply isn’t enough space for more than 5 different toppings. But hopefully, 5 toppings will be more than enough for a delicious chocolate bar!

Why can I only add each topping once?

We make the chocolate bar of your dreams by hand, which means that we will make sure that plenty of your chosen toppings will make it on your bar. No need to add them twice!

Can I order a chocri without any toppings?

Well, yes. The chocolate we use is exquisite and tasty. But you know, strawberries on it make it even better, or, hm… roasted almonds, … or…

What are the nutritional facts of chocri chocolate?

The nutrition facts are of course unique for each bar, but each bar has about 600 calories.

How long is chocri chocolate good?

Chocolate with dried fruit should be used within six months, chocolate bars with all toppings last for at least twelve months. However, if you want the best taste sensation, we recommend to consume your freshly, handmade bars within the first four weeks.

Does your chocolate contain traces of nuts?

Our chocolate is produced in an environment that contains or processes nuts and seeds. Therefore, traces of nuts may always be present in our products. Moreover, our chocolates may contain traces of milk and gluten. Our apologies!

Is your chocolate vegan?

Unfortunately, the white and milk chocolate is not vegan. But our dark chocolate is free from animal products, although we legally can’t absolutely guarantee that there are no traces of milk.

Is your chocolate kosher?

Our chocolate bases are actually all kosher certified. However, because the toppings are often not certified, it's really difficult to get 27 billion possibilities certified - but we're on it. If you need us to be kosher certified, please shoot us an email at hello [at] chocri.com, and if we get a lot of those, we'll know this needs to be a top priority.

Do you offer lactose-free chocolate?

Our white and milk chocolate unfortunately contain lactose. The dark chocolate is generally free of lactose, although we legally have to warn you that it could contain traces of milk.

What are the ingredients of the chocolate itself?

Milk Chocolate: Sugar, Cocoa Butter, Milk Powder, Cocoa Mass (37%), Vanilla, Soya Lecithin
White Chocolate: Sugar, Cocoa Butter, Milk Powder, Vanilla, Soya Lecithin
Dark Chocolate: Cocoa Mass (56%), Sugar, Cocoa Butter, Vanilla, Soya Lecithin

How big is each chocolate bar?

Each chocolate bar is 3.5 beautiful, delicious ounces. Or 100 amazing, stunning grams. Which is a bit larger than a typical chocolate bar you'd pick up in a store.

Miscellaneous

chocri chocolate for my company?

Sure! We’ve already made Etihad Airways, Hilton and many more happy with customized chocolate, so let us make you and your clients/ employees/ .. happy too! To learn more, visit

How do I receive an invoice?

We send your receipt promptly in an environmentally friendly email. If you fill in the "company" field in the address section, we'll send you an invoice as well.

What payment methods do you accept?

We accept credit card payments (via PayOne) and PayPal. That means you can pay with your PayPal Account, but also with MasterCard and Visa.

chocri chocolate for my store?

Why not? Not only can we get toppings for you that we don’t offer on this site, but you can also customize your packaging, put edible images on your bars, and much more. To learn more, visit

chocri chocolate for my wedding?

Fabulous idea! The Relentless Bride agrees with you in her

chocri chocolate for my event?

Absolutely! If you need more than 100 chocri bars, you can customize a lot more elements of your chocolate bars, such as the packaging – read more here:

How do I get my chocri gift certificate?

Easy! We’ll send it to you via mail. If you want to be pretty, you can have the code on a

What if I don't like a bar I made?

We offer a 100% money back guarantee. If you don't like the way the chocolate bar you made with chocri tastes, send it back to chocri and we'll refund you full for that bar